← All doorsEnquiry Automation
Enquiry automation

Never miss another enquiry.

Enquiries arrive while you’re on a job or asleep, and by the time you reply they’ve booked someone else. Now every enquiry goes straight into the tools you already use, the customer gets a reply in seconds, and you get one starred email. When Mike tested it from his phone, the whole chain took six seconds.

Sound familiar?
  • Replies go out days late
  • Enquiries buried in your inbox
  • Copying details by hand
  • No idea which leads you lost
£250To set it up, then £9 a month. The £9 keeps it running and looked after, on top of your website or Operating System plan. It plugs into the CRM, mailing list or spreadsheet you already use.
Bigger automation · Owl Impact®

Someone asks. The report arrives.

Owl Impact turns a school’s, charity’s or employer’s activity into a social value report nobody had to write. The team logs it on their phones; month-end writes itself.

Owl Impact® · narrated demo

Log it on a phone. Report it to the funder.

Time, outcomes and distance travelled captured by the team in seconds, then turned into a funder-ready report you can filter, print or email. Built and run by ATO for Welsh schools, employers and community organisations.

Straight answers

Questions people ask

What is enquiry automation?

When someone fills in the form on your website, the enquiry is logged straight into the tools you already use, the customer gets a reply in seconds, and you get one starred email at the top of your inbox. Nothing sits unread over a weekend.

How much does enquiry automation cost?

£250 to set it up, then £9 a month to keep it running and looked after.

How fast does the customer hear back?

In seconds. When Mike tested it from his phone, his enquiry was logged at two seconds and the email with his estimate went out at six.

Will it work with what I already use?

Yes. It plugs into the CRM, mailing list or spreadsheet you already use, so you don’t have to learn anything new. Not sure what you use counts? Ask Emma.

Why does replying fast matter so much?

Because the business that answers first usually gets the job. We’ve written up how quickly a small business should reply to an enquiry, and what to do when you’re on a job and can’t.